Go home knowing the office work is handled.
The quote that needed following up, the invoice that did not go out, the call that came in after hours... BackCrew runs that work every day, 24/7, so you are not carrying it home.
For pest control businesses who are done being the last line of defence on every follow-up, every missed call, and every renewal that slips through.
Your customer relationships stay yours.
Pest control is built on trust. Your customers called you because of your reputation, your response time, or because a neighbour vouched for you. The last thing that relationship needs is a response that feels like it came from a machine.
Before we build anything, we sit down with you and understand how you talk to your customers. What would you say if you were the one sending that text? What does your business sound like? Where do you want a human involved, and where are you happy for something to run automatically?
We work from there. Every message, every follow-up sequence, every touchpoint gets built around your voice and your standards, not ours. If you want to see exactly what a customer receives before it goes out, we show you. If something does not feel right, we change it.
The office work gets handled. The relationship stays exactly as you built it.
Understanding how you already run your business and what your customers expect from you.
Your voice, your standards, and the tools you already use: GorillaDesk, HousecallPro, ServiceTitan, Jobber, and others.
A back office that runs the repeatable work so you can focus on the jobs and the customers that need you personally.
There is only so much one person can get to.
You do the jobs. You do the quoting. You manage the techs, deal with suppliers, handle complaints, and somewhere in between all of that you are supposed to follow up on every lead, send every invoice, and make sure every recurring customer gets touched before they drift.
Most pest control companies are not losing work because the service is bad. They are losing it because there is more coming in than one team can respond to without something slipping. A call goes unanswered. A quote sits for three days. A customer whose contract is up does not hear from anyone.
Industry data suggests that 20 to 30 percent of potential revenue in a service business goes uncaptured for exactly this reason. Not bad marketing. Not bad pricing. Just not enough hours in the day to get to all of it.
That is what BackCrew is built to fix.
1. The call that comes in when nobody is there.
A homeowner hears scratching in the wall on a Sunday night. They search Google, call the first pest control company they find, and get voicemail.
They call the next company. That night.
After-hours calls are not a weekend problem. They happen on weekday evenings, over holidays, and any time the phone rings while your team is already on a job. If the call is not answered and the customer does not hear back fast enough, the work goes somewhere else.
BackCrew sends a text response within 90 seconds, in your voice, that captures the customer's details and keeps them in your pipeline until you can call back. Nothing generic. Nothing that sounds like a machine wrote it.
2. The recurring customer nobody followed up with.
Quarterly prevention plans and annual contracts are what make a pest control company stable. They are also the first thing to slip when the team is stretched.
A renewal date passes. A customer does not hear from you. They are not angry enough to call and complain. They just stop renewing. By the time someone notices, the season is gone and the account is already somewhere else.
BackCrew tracks renewal dates and sends the right message at the right time, so you are not relying on someone in the office to remember to chase it during a busy week.
BackCrew pilot data publishes here after the first full 30-day period completes. Book an assessment to hear what we are seeing in early pilots.
We run the work that piles up around the jobs.
BackCrew is not another tool for your team to learn.
We connect to the software you already use, build the automations inside it and between it, and then run them for you. GorillaDesk, HousecallPro, ServiceTitan, Jobber, Workiz, and others. We build bridges between your scheduling system, your customer records, and your accounting software so data moves without anyone having to move it manually.
Your team handles the jobs, the customers, and the calls that need a person. BackCrew handles the rest.
The managed foundation.
The work that should run every day whether the owner is on a route, the office is flat out, or the week has gone sideways.
- Missed-call response and capture
- First-response follow-up on new enquiries
- Quote follow-up
- Invoice and payment reminder flows
- Review requests
- Reactivation follow-up for lapsed customers
- Monthly reporting on what ran and what was recovered
This is what makes the back office more reliable before anything more advanced gets added.
For the highest-value gaps.
Once the foundation is running, BackCrew can add modules for specific high-value problems.
Captures new revenue after hours by handling inbound calls, qualifying the issue, and moving the customer toward a booked job before the office opens.
Protects recurring revenue by making sure service plans and agreements do not drift past their renewal date with no follow-up.
These are managed by BackCrew. They are not separate tools for you to set up and run yourself.
What actually changes when BackCrew is running.
- After-hours calls get a response within 90 seconds and the customer's details get captured
- Quotes that went cold get followed up before the customer moves on
- Renewal dates get tracked and customers hear from you before the gap
- Invoices go out on time without someone having to remember to send them
- Estimation and job cost decisions
- Calls that need your judgment or experience
- Customer relationships that need a personal touch
- Field work and account ownership
- Every workflow that runs gets logged
- Failures get caught and retried before they cost you a job
- Monthly report shows what ran, what was recovered, and what it was worth
This is not a promise that all the office work disappears. It is a managed layer that takes the repeatable follow-up work off your plate so fewer things slip through the cracks.
Is this right for your business?
- ✓Pest control company with 5 to 50 employees
- ✓Already using GorillaDesk, HousecallPro, ServiceTitan, Jobber, Workiz, or similar
- ✓Owner or office team currently handling missed calls, renewals, or follow-up manually
- ✓Paying for leads or ad spend and not capturing all of it
- ✓At least one of these is true right now:
- After-hours calls are being missed
- Follow-up is inconsistent when the team is busy
- Recurring customers are drifting out without a follow-up
- ×No meaningful inbound call or enquiry volume
- ×No scheduling or field service software in place yet
- ×Looking for a tool to set up and manage yourself
If you want another dashboard to manage yourself, this is the wrong fit. BackCrew runs it for you.
What you can see before you commit to anything.
You can see the workflows that are already built, how the current Revenue Capture layer works, and how the system is designed to catch failures before they cost you a job.
The workflow library shows you what is running, what each piece does, and how they connect. Nothing is hidden behind a sales call.
Performance data for pest control pilots publishes here after the first full pilot completes. Book an assessment to hear what we are seeing in early pilots.
Find out exactly where your business is losing work.
Book a free operations assessment and we will show you where calls, follow-up, and recurring revenue are currently slipping through the cracks, plus the first things we would put in place to fix them.
30 minutes · Free · No contract
Or write us · hello@backcrew.co