Backcrew
We build and manage AI automation for your admin work.
Backcrew connects to the tools home service businesses already use and we take over the repetitive admin work that's eating your time. Fully managed. Every month.
30 minutes · Free · No contract
You didn't build a business
to manage it 14 hours a day.
For HVAC, plumbing, pest control, roofing, and restoration businesses
You're good at the work. The problem is everything around it — the calls still coming in at 9pm, the invoices nobody chased, the quotes that went quiet, the scheduling chaos that routes through you because nobody else owns it. And every tool someone sold you to fix it just created more admin on top.
Owner-operators at your stage don't have a work problem. They have a load problem. Too much sitting urgent, nothing clearly next, and no one to hand it to. That's what Backcrew handles.
- Answering calls and chasing jobs after hours because no one else does
- Month-end accounting scrambles because nothing was tracked through the month
- Estimates going quiet — you sent it, they went silent, nobody followed up
- Invoices aging past 30, 45, 60 days while cash stays tied up
- Tried to automate it yourself — now you're managing the automations too
- Every new tool added another login, another thing to check, another thing to break
We set it up. We keep it running. We improve it every month.
We build it
We map the admin work eating your time and build the automations to run it — connected to the software you already use. No new tools to learn.
We run it
We operate it every month. When something breaks at 2am, we fix it — same day. You don't manage software. You don't open a ticket. It just runs.
We send proof
Every month: what ran, what it recovered, what your team got back. One page. Plain numbers. No dashboard to figure out.
We keep you current
AI moves fast. We track it so you don't have to. When a better approach becomes available, we bring it to you — no extra charge, no new project.
From first call to fully running — in two weeks.
Assessment
30-minute call. We look at where your back office is leaking time and money and give you a one-page write-up. Free.
Build
We set up the automations connected to your existing software. You don't change your stack. We adapt to it.
Hand off
We take over. You stop thinking about it. From here, we run it — not you.
Monthly proof
One report, every month. Plain numbers: what ran, what it recovered, what broke and how we fixed it.
When it breaks at 11pm —
who fixes it?
Most automation vendors build it, hand it over, and move on. That works fine — until something breaks. A software update, a changed field in your FSM, an API that stops responding. Now it's 11pm, a job isn't getting confirmed, an invoice isn't going out, and you're raising a support ticket with someone who'll get back to you in 3–5 business days.
For an owner-operator on tight margins, that's not acceptable. Automation on your critical path needs someone watching it, someone responsible for it, and someone who will fix it fast — same day, not same week. That's what the retainer is. Not a subscription to a tool. A person who owns it.
| Cheap tool | Build-and-leave agency | Backcrew | |
|---|---|---|---|
| Who runs it after setup? | You | You | Us |
| Breaks at 11pm? | You fix it | Raise a ticket | We fix it — same day |
| Monthly proof? | Dashboard you never check | Nothing | One page, plain English |
| Keeps improving? | No | No | Every month |
| Named person who owns it? | No | Rarely | Always |
Flat monthly retainer.
Cancel any month.
No annual contracts. No per-seat fees. One flat monthly price that covers everything — including when it breaks.
Starter
For owner-operators running 4–10 trucks. Inbound call coverage and AR follow-up, fully managed.
- After-hours call answering
- AR follow-up to 60 days
- Monthly operations report
- 1 named operator
Pro
Most operatorsFor 10–40 truck operations. Add dispatch coordination, quote follow-up, and full operational monitoring.
- Everything in Starter
- Dispatch coordination
- Quote and estimate follow-up
- 24/7 monitoring
- Named ops lead
Enterprise
For multi-location operators. Dedicated team, custom workflows, integrations into your existing stack.
- Dedicated operations pod
- Custom workflow design
- System integrations
- Quarterly business review
All plans · Month-to-month · Cancel any month · Pricing in USD
What skeptical operators ask first.
Is this AI or is there a real person involved?+
Both. We use AI automation to do the repetitive work — answering calls, following up on invoices, chasing quotes. But Backcrew is operated by people. Every account has a named operator who owns it, watches it, and fixes it when something goes wrong.
What software do you connect to?+
We work with Jobber, ServiceTitan, Housecall Pro, FieldEdge, Workiz, FieldRoutes, and most other field service platforms. If you're running one of these, we can connect to it. The assessment call will confirm.
How is this different from a virtual assistant?+
A VA does tasks when you ask. We run systems that run whether you're watching or not. The difference is monitoring, fallback paths, and what happens at 11pm when something breaks. A VA doesn't know. We do — and we fix it.
Do I have to change my software?+
No. We connect to what you already use. We don't ask you to switch platforms, learn new tools, or change how your team works. We adapt to your operation.
How long until I see results?+
Inbound coverage is live within two weeks. AR recovery typically shows up in the first 30 days. The full operational picture stabilizes by month two. We send proof every month from day one.
What if it doesn't work?+
Cancel any month. No penalty, no lock-in. We're month-to-month by design — it keeps us accountable. If we're not delivering, you shouldn't stay.
What's the assessment?+
A 30-minute call where we look at where your back office is leaking time and money. We send you a one-page write-up afterward. Free, no pitch. If we're not a fit, we'll tell you.
30 minutes.
One page.
No pitch.
We look at where your back office is leaking time and money and send you a one-page write-up. Straight answer. If we're not the right fit, we'll say so.
Or write us · hello@backcrew.co