Backcrew
Less office work. More of the work that pays.
Missed calls, slow follow-up, invoices nobody chased... BackCrew handles that work for you. Fully managed. Every month. When it breaks, we fix it.
30 minutes · Free · No contract
Many tasks that fill your day
do not need you to get done.
For HVAC, plumbing, pest control, roofing, and restoration businesses
You're great at your job. The struggle is everything around it - the after-hour calls, the unsent invoices, the quotes to follow up on, the inventory that needs ordering. And every tool someone sold you to fix it just created more admin work on top.
- You're answering calls after hours because there's no one else to do it
- You sent that estimate three days ago and nobody followed up on it
- You automated some of it. Now you're managing the automations too
- You dread month-end because you know the load coming
- You can't find time to change unpaid invoices aging past 30, 45, 60 days and cash stays tied up
- Another new tool. Another login. Another thing to break on a Friday afternoon
We handle the back-office work your business runs on.
BackCrew is not automation you buy and configure yourself. We are a managed service similar to managed IT or outsourced marketing, but for your business operations. We design and build scalable systems that give you time back, monitor it daily, fix failures before they affect a job, and send you proof every month. You now spend more time on the actions that matter to you and your business the most.
We build it
We map the admin work eating your time and build the automations to run it — connected to the software you already use. No new tools to learn.
We run it
We operate it every month. When something breaks at 2am, we fix it — same day. You don't manage software. You don't open a ticket. It just runs.
We send proof
Every month: what ran, what it recovered, what your team got back. One page. Plain numbers. No dashboard to figure out.
We keep you current
AI moves fast. We track it so you don't have to. When a better approach becomes available, we bring it to you — no extra charge, no new project.
The work gets done 24/7. It just stops going through you.
What disappears
The repetitive coordination that runs through you. Manually texting missed callers back. Chasing unpaid invoices. Remembering to follow up on quotes. Confirming appointments by hand. Gone.
What you still own
Everything that needs your judgment. Sales conversations. Pricing decisions. Customer relationships. Hiring. Field operations. The work that requires you — stays with you.
What BackCrew owns
Everything in between. Building the workflows. Monitoring them daily. Fixing failures. Updating templates. Sending your monthly report. If anything in the back-office work breaks — that's our problem, not yours.
This is the managed service model. You buy the outcome, not the tool.
Most of the delay isn't the job. It's everything around it.
This is what a typical home service job looks like from inquiry to payment — and where the time actually goes.
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Inquiry
Calls, forms, texts, email, referrals
Questions & qualification
Service fit, urgency, location, availability
Estimate / quote
Schedule visit, collect details, send quote
Approval & deposit
Customer accepts, signs, pays deposit
Job scheduling
Assign crew, route, confirm appointment
Field work
Inspection, repair, install, cleanup
Invoice & payment
Invoice, reminders, follow-up, receipt
Retention
Reviews, referrals, seasonal reminders
of coordination work in a home service business can run automatically
of hidden waiting between inquiry and payment in a typical job
Backcrew removes the coordination burden at every stage — capture, follow-up, confirmation, reminders, invoicing, recovery. The crew does the work. The system handles everything around it.
What you do with the time is yours.
Some operators take the hours and put them back into the business. More jobs quoted. More calls answered. More revenue from the same team.
From first call to fully running — in two weeks.
Assessment
30-minute call. We look at where your back office is tied up in admin work and give you a one-page write-up. Free.
Build
We set up the automations connected to your existing software. You don't change your stack. We adapt to it.
Hand off
We take over. You stop thinking about it. From here, we run it — not you.
Monthly proof
One report, every month. Plain numbers: what ran, what it recovered, what broke and how we fixed it.
When it breaks at 11pm —
who fixes it?
Most automation vendors build workflows and hand them over. That works until something breaks — a software update, a changed field in your FSM, an API that stops responding. Now it's 11pm, a job confirmation didn't go out, and you're raising a support ticket with someone who'll respond in 3–5 business days.
BackCrew operates on a different model. We are not a tool you subscribe to. We are not an agency that builds and disappears. We are the managed link between your business and the systems running it — responsible for reliability, not just delivery. Every account has a named operator who watches it, owns it, and fixes it fast.
| Cheap tool | Build-and-leave agency | BackCrew | |
|---|---|---|---|
| Who runs it after setup? | You | You | Us |
| Breaks at 11pm? | You fix it | Raise a ticket | We fix it — same day |
| Monthly proof? | Dashboard you never check | Nothing | One page, plain English |
| Keeps improving? | No | No | Every month |
| Named person who owns it? | No | Rarely | Always |
See what's already running.
We don't ask you to trust a pitch. The Revenue Capture workflow is live. You can see exactly how it works, what it handles, and what it doesn't before you speak to anyone.
Missed call capture
A call comes in after hours. Within 90 seconds, the caller gets a text. The job gets logged. A callback reminder runs automatically until it's resolved.
See how it works →Revenue Capture overview
The full intake-to-logged workflow — first response, follow-up, and callback tracking — running as a managed layer.
See the full workflow library →We only publish workflow pages after a workflow has been live with a real client for at least 30 days and has real performance data behind it. No placeholder pages. No demo screenshots.
What skeptical operators ask first.
Is this AI or is there a real person involved?+
Both. We handle the repetitive back-office work — answering calls, following up on invoices, chasing quotes — using systems that run automatically. But BackCrew is operated by people. Every account has a named operator who owns it, watches it, and fixes it when something goes wrong.
What software do you connect to?+
We work with Jobber, ServiceTitan, Housecall Pro, FieldEdge, Workiz, FieldRoutes, and most other field service platforms. If you're running one of these, we can connect to it. The assessment call will confirm.
How is this different from a virtual assistant?+
A VA does tasks when you ask. We run systems that run whether you're watching or not. The difference is monitoring, fallback paths, and what happens at 11pm when something breaks. A VA doesn't know. We do — and we fix it.
Do I have to change my software?+
No. We connect to what you already use. We don't ask you to switch platforms, learn new tools, or change how your team works. We adapt to your operation.
How long until I see results?+
Inbound coverage is live within two weeks. AR recovery typically shows up in the first 30 days. The full operational picture stabilizes by month two. We send proof every month from day one.
What if it doesn't work?+
Cancel any month. No penalty, no lock-in. We're month-to-month by design — it keeps us accountable. If we're not delivering, you shouldn't stay.
What's the assessment?+
A 30-minute call where we look at where your back office is tied up in admin work. We send you a one-page write-up afterward. Free, no pitch. If we're not a fit, we'll tell you.
30 minutes.
One page.
No pitch.
We look at where your back office is tied up in admin work and send you a one-page write-up. Straight answer. If we're not the right fit, we'll say so.
Or write us · info@backcrew.co